What a joke. Assessment day lasting 4 hours A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. Then a phone call asking some questions. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Be personable. You can dial theJet2 customer service numberanytime from anywhere. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Reasons why Jet2 was chosen as a career. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. Directed me to ring up and re-book my seat for free. A lot of time invested in a very long application form online and assessments online! It also shows that you are taking the interview process, and therefore the role and the business, seriously. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! The process took 2 days. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. U.K What you will be doing. Balloon arch Was ok. Your task is to choose either the best or worst of these solutions. to let us know you're having trouble. Get access to Richard course at:https://passmyinterview.com/customer-ser. Just be prepared, I applied online. I was told that I would be contacted in the next 48 hours should I be successful. Apply the CARP method. verdade. Applied online through the Jet2 careers website. When you're on the call you should: be polite and professional. Online application Remain impartial. Delivering VIP Customer Service. Our customers were treated to a VIP customer experience, including: Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . Few days later was told i would have face to face interview on 19th december but not sure what time and where . Contact us by phone. Applied online through the Jet2 careers website. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Very Friendly. A huge thank you to everyone that voted for us The action you just performed triggered the security solution. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de In this way, your call redirects to a representative. Lamentamos pelo inconveniente. Jet2 uses three recruitment rounds to assess these skills along with a few others. The process took 2 weeks. . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. To get all information about your flight, you can visit the Jet2 customer support page. Take some deep breaths and try to stay calm. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. To check the status of flight booking Press 2. Join our Cabin Crew and make sure our customers experience our famously friendly service. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Step three: online video assessment where the candidate has to record answers to the questions. Caso continue recebendo esta mensagem, They are very polite and helpful during all process. A red-carpet welcome Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. A role play and an interview. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. an. Thorough but very friendly. Recorded, I applied online. Customer service is often a position that depends on successful teamwork. The process took 2 months. I applied online. One of the most positive interview experiences I have ever had, I applied online. A 10 min window to plan your role play call. Documents checked and uniform sizes taken. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. Goodie bags packed with special treats This is a great quality for a customer service advisor to possess. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. The scenario would be how you would handle a customer call. Can't find what you are looking for? Booked day off work and prepared for interview. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Disculpa They did not email me with the details and I assumed the date must've changed. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. It seems taht they are really care about this recruitment process. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. Avoid negative language. . Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Jet2 Customer Service. Asked 19 November 2022. Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. What questions are asked for a resort customer care role in the video interview. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . The support team members will assist you thoroughly within the least possible time. The process took 5 days. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Extremely helpful assistant. Short, straightforward and to the point. What do you expect your working day to be like? Free interview details posted anonymously by Jet2.com interview candidates. A presentation to start. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Birthday cake questo messaggio, invia un'email all'indirizzo Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Reviewed March 17, 2022. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Press 1 if you need to ask a query related to a website or mobile app. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. The process took 1 week. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Tra due giorni far il secondo step. Efficiently managed changed our flights. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Jet2.com was named the - by UK travel agents for the tenth time. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. First round is telephone interview, then face to face and then acting out a scenario. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. To get in touch with the Jet2 live representative Press#. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Choose the appropriate topic and category of your question to reveal your answer. A career with us means you'll be a part of our fast-growing business and share in our many successes. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. Excellent explanation of job decription. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team The process took 2 weeks. Application was online. I know I havent got the job which is why Im writing this now. Usually, it takes about an hour maximum to get a response from an expert. Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. Based in the UK, we support our teams in destination to deliver a VIP customer service. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. And we focus on delivering these values at all times. Step one: submitting application. Our dedicated customer service SJT . Over 60% of our holidays are sold online! Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. A role play and an interview. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. I know I havent got the job which is why Im writing this now. Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . Usually, the waiting time is 30 to 45 minutes. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Overall very friendly staff, very informal. scusiamo se questo pu causarti degli inconvenienti. message, contactez-nous l'adresse A band to help our customers get into the holiday spirit If you continue to see this This customer service rep interview question is your opportunity to show off your customer care skills. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Day after we were at Leeds/Bradford for our flight to Zanti. It seems taht they are really care about this recruitment process. Step four: face to face interview. I applied online. It took another two weeks to get a job offer, which I accepted. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. Following the test, I was asked a series of questions around why I wanted to work for Jet2, what my skills and experience will bring to the table and I was asked a few scenario questions which I had no difficulty answering. . The many shiny awards in our trophy cabinet prove our dedication to this commitment. We were in & out in 15 minutes. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. enva un correo electrnico a This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The roleplay was fairly easy and the interviewers were very nice. Applied on the 11th of February. What are the biggest competitors in our industry? Choose how to contact us. First, an online assessment. Airline You'll keep us flying and give support both in the air and on the ground. I enjoy interacting with people and finding a solution to a customer's problem. naar .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! I thought I had done very well in all of these however I was unsuccessful. Followed by a video interview. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. She explained to me perfectly through the phone what i needed to do. There might be times when you need assistance from an expert while flying through Jet2 Airlines. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Cheers to 20 years, and many more to come. I applied online. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. 14. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Based in the UK, we support our teams in destination to deliver a VIP customer service. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Every process has own aim to demonsrate my skills. Our customers were treated to a VIP customer experience, including: Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Answer. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Get a quick guide about Delta airlines refund policy & rules. Personally I think its been a waste of time. Nous sommes dsols pour la gne occasionne. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 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